In a recent report presented to Parliament on an investigation into complaints about High Speed Two (HS2) Limited, the Parliamentary and Health Service Ombudsman has criticised the effectiveness of the communication and engagement by HS2 Ltd with residents who are affected by the proposed high speed rail link HS2.
The report looks specifically at how HS2 Ltd have dealt with a group of families in one hamlet between Weeford and Packington, near Lichfield in Staffordshire, and details the Ombudsman's investigation into a number of complaints from this group who are affected by the plans for Phase One of HS2.
The investigation considered HS2 Ltd's communication and engagement with the residents, including the way in which HS2 Ltd handled complaints. Whilst making a number of recommendations, including deadlines for remedy and compensation, the overall conclusion of the report is that HS2 Ltd's actions fell below the reasonable standards that the Ombudsman would expect to the point that they constituted maladministration.
I am pleased that the Ombudsman has recognised this important issue. I have always worked hard to ensure that constituents' views are communicated directly to HS2 Ltd, and I will always be happy to support any constituent who wishes to raise issues or questions.
I have made frequent representations to HS2 Ltd on behalf of my constituents since I was first elected to Parliament and I aim to continue to do all that I can to ensure that their concerns are recognised.
To find out more about the Ombudsman please visit www.ombudsman.org.uk.
You can read the full Parliamentary and Health Service Ombudsman report by clicking here.