The Towcester branch of NatWest will be closing on the 28th September this year following a review of banking services undertaken by their parent the Royal Bank of Scotland Group.
Whilst this is a disappointing decision for NatWest customers in Towcester and the surrounding area, I am assured that the RBS Group has followed the Access to Banking protocol which includes careful consideration of a wide range of factors from regular branch usage to alternative ways their customers can bank with them.
NatWest has created a new role - their Community Banker - who will serve the local area and provide customers with personal assistance, including holding customer appointments in community locations and at customer homes where necessary.
As there are people who aren’t comfortable or familiar with using online or mobile banking, NatWest has also created a new specialist taskforce of TechXperts who will be dedicated to providing their customers with training and support with digital skills. From April, at least one TechXpert will be available in each NatWest branch.
NatWest, in line with all major banks, has a national agreement with the Post Office to provide their customers with a range of banking services. Customers can pay money in, take money out, and check balances, and business customers can get coinage.
NatWest have said that any customers with queries about how these changes may affect them should call their Regional CEO Dave Fawcett on 07810 855415 who would be happy to help.